Privacy Statement
This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, play games or use services on Candy Bet. We value your privacy and describe below the types of data we process, how we use it, your rights and how to contact us about your information.
Types of data we collect
We collect data you provide directly and data collected automatically when you use our site. This helps us deliver services, process payments and keep accounts secure.
Personal data
Personal data includes name, date of birth, contact details, account credentials and identity documents when required for verification. We may also collect proof of address and any other information you submit to verify your identity or address as part of KYC checks.
Technical data
Technical data covers device information, IP address, browser type, operating system, connection data and activity logs. We use this data to maintain the service, prevent fraud and improve performance.
Transactional data
Transactional data covers deposits, withdrawals, bet and play history, transaction references and payment method details needed to process payments. We may record wallet identifiers or payment confirmations when relevant to complete a transaction.
How we use your information
We use collected data to:
- provide and operate your account and requested services
- process payments and withdrawals
- verify identity and comply with legal obligations
- prevent fraud and security threats
- respond to support requests and communicate account information
- analyze and improve our services and website functionality
Where we rely on consent for marketing communications, you can opt out at any time.
Data protection practices
We protect your information using technical and organizational measures such as access controls, encryption in transit and at rest, and regular security assessments. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain information only for as long as necessary to provide services, meet legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies for session management, analytics and to personalise your experience. You can manage cookie preferences through your browser or the site cookie settings. Disabling certain cookies may affect functionality.
User rights
You have the right to request access to your personal data, correct inaccurate information, request deletion or restrict processing where applicable. You may also object to certain processing activities and withdraw consent for marketing at any time.
Access, correction and deletion
To exercise your rights we will verify your identity before acting on requests to protect your account. Some requests may be limited by legal or regulatory requirements, for example where data must be retained to meet compliance obligations.
Information sharing and third parties
We may share personal data with service providers who support our operations, payment processors, fraud prevention partners and as required by law. We require third parties to keep data secure and use it only for the purposes we specify. Aggregated or anonymized data may be used for reporting and analytics.
Privacy policy updates
We may update this policy periodically to reflect changes in our practices. Updated versions will be posted on the site and take effect when published. Continued use of CandyBet after changes indicates acceptance of the revised policy.
If you have questions or wish to make a request about your data, contact [email protected].