Responsible Gambling

Candy Bet is committed to safe and controlled play. We believe gambling should be fun and never cause harm, so we provide clear information and practical tools to help you manage your activity. If you ever feel unsure about your play, we encourage you to use the controls in your account and contact our team for support.

Player protection principles

We put player safety first by offering voluntary controls, verification checks and attentive support. Our goal is to help you stay within your limits and to identify situations where extra assistance is needed. We treat all requests for help confidentially and without judgement.

Activity-control tools

You can access a range of responsible gambling tools from your account area. These typically include deposit limits, loss limits, session reminders and temporary breaks. Exact options and terminology may vary by region and by account verification status, so please check the Responsible Gambling section or contact support for the tools available to you.

Deposit limits

Deposit limits let you set how much you can add to your account over a chosen period. Limits can usually be set per day, per week or per month. We recommend starting with an amount you can comfortably afford and adjusting only when you are certain you can maintain control.

Loss limits

Loss limits help you cap net losses over a period to prevent spending beyond your plan. These are useful for keeping play sustainable. If you need to change a loss limit, increases are normally subject to checks and processing time to ensure safe use.

Time limits and session reminders

Session reminders and time limits are available to help you monitor how long you play. You can set automatic reminders or impose daily play limits to encourage regular breaks. Using these tools helps maintain a healthy balance between play and other commitments.

Self-exclusion and account breaks

If you need a break, you can request a temporary account suspension or a longer self-exclusion. Self-exclusion options can be short-term or extended, and we will block access for the agreed period. After a self-exclusion ends, additional verification may be required before play resumes.

Signs of problematic behaviour

Watch for signs such as chasing losses, playing longer than intended, borrowing money for play or hiding activity from others. If you notice these patterns in your own behaviour, consider using limits, taking a break or seeking external support.

Tips for maintaining control

Set a budget before you play, use deposit or loss limits, schedule regular breaks and avoid gambling when stressed or under the influence. Keep track of your activity in the account history and only gamble with money you can afford to lose.

Professional help and support organisations

If you need further assistance, please contact our team at [email protected] who can point you to self-help tools and external support organisations named in our Responsible Gambling resources, such as counselling services and online support groups. For immediate concerns, seek professional help from local services in your area.

If you have questions about any tool or want help setting limits on your CandyBet account, contact [email protected] and we will assist you confidentially.